Competition in today’s markets is fiercer than ever, and companies who effectively manage their customer relationships, keeping the gears of business greased, are much better placed to succeed than those that don’t.
Maybe you’ve heard of calibration management software before but were unsure of the benefits. Or maybe you’ve never heard of it but need a new solution to streamline your calibration service, prevent mistakes and reduce administration.
Here is a quick summary and some important benefits that a calibration management solution will provide for your business.
What is Calibration Management Software?
A calibration management solution will help you record calibrations, produce certificates, manage schedules, pricing, jobs, clients, staff, and much more all from a single solution. Helping you to effectively analyze and leverage your data, adapt quickly to change, take advantage of new opportunities, and thrive in even the most challenging circumstances.
For those that are undecided about using a calibration management system, it’s seriously worth considering the benefits on offer. Here are some of the biggest.
Benefits of Calibration Management Software
1. Improved Productivity
Using a Calibration Management System will increase your productivity, improve accuracy and significantly reduce admin time. A system will schedule work, capture leads, and produce internal or external reports in a fraction of the time required by a non-integrated system.
With integration into other services like your Accounting or CRM systems, automation can be used to ensure your processes from sales right through to service and customer satisfaction can be provided using a single seamless solution. Lost paperwork and duplicated data entry into multiple systems will become a thing of the past.
An integrated Client Portal will enable your customers to have instant access to their information, with the ability to self-serve at a time of their convenience in many cases.
2. Professional Image
The world is becoming more and more digital and in today’s business environment there is no greater asset than agility. Businesses that effectively analyze and leverage their data are able to quickly adapt to change, helping them take advantage of new opportunities or mitigate risks.
An end-to-end Calibration Management Solution gives you the ability to move away from tools like spreadsheets and documents. These can be useful for certain processes but do fall short of being a perfect solution in many cases. Having all your business information in one central database gives you a professional edge over your competitors.
Once your customers know you are using Calibration Management software and are able to access your online portal, it’ll give them confidence you are a forward-thinking organization that’s able to meet their needs. This can result in increased work, customer satisfaction, and repeat business.
3. Team Collaboration
In many service companies, the customer lifecycle is managed by more than one person. The Sales & Administration team gathering leads and selling your products and services will usually be different from the Service team that carries out the work.
Often this results in the need for multiple platforms to allow employees in different departments to work more effectively. Having a Calibration Management System to provide all of this functionality or knit different platforms together will ensure data consistency. What’s more this information will be available from anywhere anytime, making remote working a much easier task.
Nothing builds confidence like receiving the same high-quality result regardless of who completes a task. Automation and integration provided by the software is used to ensure consistency, allowing you to onboard new team members more easily or cover tasks due to holiday or absence. This consistency will be welcomed by both your customers and staff alike.
When companies manage their operation using manual processes built around paper, Excel, and Access – things will fall through the cracks. This could have a negative impact on relations with customers, or prospective customers.
Using Calibration Management software helps to ensure this doesn’t happen by adding a layer of accountability into the process. Every action that takes place is fully audited to provide visibility of who did what and when.
Reports generated by the system can be used to determine the productivity of staff and profitability of customers. This information could be used to incentivise staff for increased productivity.
5. Customer Experience
Ultimately, the cumulative benefits of using a calibration management system will lead to a vastly improved experience for your customers. The system collects and collates data from your customers, helping you identify their needs and service them efficiently.
Your customers will get access to an online portal displaying Asset Details, Certificates, Service Schedule, Repair History, and much more. The portal will allow customers to self-serve at a time of their convenience, while at the same time reducing the burden on your administration team.
The Covid-19 pandemic has accelerated the adoption of digital services and we’re rapidly morphing into an experience-based economy. Now, the experience you provide for customers can be almost as important as the quality of your service. Using a calibration management system now will ensure you can deliver on both fronts, riding the crest of the wave of innovation instead of playing catch up.
Want to Know More?
For a more in-depth analysis see our whitepaper Why Automate & Integrate Calibration Management: an Executive Overview to Boost Productivity and Service Levels. Alternatively, contact us and we’ll be happy to help.