Case Studies

To open or close a case study, click on the study title.

“Flying Colours”: How CaliPro Improved UKAS Compliance for Phoenix Scales

Phoenix Scales Ltd, based in the heart of the Midlands, has been offering a nationwide service across a broad range of weighing equipment systems for over 25 years.

They are recent converts to the CaliPro family of industry leading calibration software.

Sales, service, repair and maintenance is offered together with regulatory calibration schedules that will keep production and distribution lines running at their maximum capacity. The company holds UKAS accreditation, assuring clients of their technical expertise, and that their systems allow audited and fully traceable reporting.

No matter if multi-national, large PLC, medium-to-small company or partnership, they are able to offer a complete weighing equipment supply and maintenance service, while being fully committed to a fast and responsive breakdown and repair operation, all overseen smoothly by CaliPro.

John Darroch is the Managing Director of Phoenix Scales Ltd and commented:

“CaliPro has made significant benefits to our admin systems over the last few years and the fact our latest UKAS compliance inspection was conducted with ease and with ‘flying colours’ was due in no small way to the added advantage of using their systems.

“Every business is facing additional overhead costs, but we have found our investment in CaliPro software has already paid dividends, enabling efficiencies and performance benefits appreciated by staff and customers, alike. It has certainly enabled us to grow the business in an ever challenging and competitive working environment.

“Our Calibration engineers have migrated to CaliPro seamlessly and benefit from less repeat data entry and ease of use.

“I particularly like the hands-on approach in tuning the software to our needs, and they are already working on an added module which will enhance our customer journey – right from initial enquiry and quotation, through job progression and certification, to invoicing!

“CaliPro has certainly made a positive impact to how we run our business and is saving several minutes per certificate signing them off compared to the old method,” added John.

Owen Jones, Managing Director of CaliPro, added:

“At CaliPro, we understand that every calibration business has unique needs and we’re thrilled to see the positive impact CaliPro has had on Phoenix Scales Ltd. This case study exemplifies the power of a strong partnership and the benefits of tailored calibration software. We’re proud to support their continued success and are excited to see how our planned module updates will streamline their workflows, resulting in greater efficiency, quality, and an enhanced customer journey.”

Phoenix Scales are an established, independent national weighing machine company focused on providing a top quality service accredited to UKAS ISO 17025 Accredited and BSI 9001:2015 Certified Company. Find out more here www.phoenixscales.co.uk

CaliPro: Streamlining MWS Asset Management

We heard from one of the early adopters of CaliPro Software about how it has helped transform their business.
MWS manufactures and supplies a huge range of weighing equipment solutions and offers a nationwide maintenance and calibration service to a wide range of industries from their bases in Leicestershire and County Durham.

CaliPro Software is now an integral part of their engineers’ toolkit, offering fingertip control of asset management, in the office or on the client’s site, even without an internet connection.

Gary Pook is MWS Service Manager, and commented:

“I’ve been familiar with CaliPro software for several years now and had no hesitation in recommending it to MWS when I moved here. After being tailored specifically to suit our needs, the system has been in use for well over a year and is exceeding all our expectations.

Our engineers love it since it allows them to plan ahead, provide preventative maintenance and only inspect client weighing equipment as needed, and at the right time intervals. Outside of unexpected breakdowns, this means minimal downtime for the customer’s equipment and once our engineers leave site, their calibration work is complete, leaving them free to go straight onto the next client with no one waiting for paperwork.

Our office staff appreciate the clear and easy manner of checking the equipment data, allowing them to issue works orders or invoices as appropriate.

CaliPro software gives a direct connection between our clients, their equipment, the field engineers, then, our workshops and offices. We like to think (indeed, we have been told), that their production and operating capacity is therefore increased as a result.”

Significant unseen time savings are achieved and clients now have their ISO9001 documentation on the day and UKAS certificates within 24 hours. Previously engineers would spend a day a week updating certification and distributing to clients.

All certificates are uploaded to the MWS online portal for easy retrieval, including up-to-date weight certificates, company insurance documents, health & safety policies, risk assessments and method statements. Customers love it because they not only receive email certificates immediately, but via their own personal log-in, can access their data at any time, which is ideal at audit time.

“CaliPro is a powerful tool
in our armoury
and I have no hesitation in recommending others
in the industry to try it.”
Gary Pook
Service Manager
MWS

Adele Tilley-Jones, Director at CaliPro Software Ltd., “We’re excited to work with a growing company that has a clear vision of how bespoke software can really benefit their business and customers. We look forward to working closely with MWS to develop the CaliPro Calibration Management System further, helping them to provide a first-class service to all of their customers.

MWS can count themselves as one of the only UK-based suppliers of weighing scale companies that can design, manufacture, install and maintain weighing equipment – a beginning-to-end supply process. Discover more here: https://www.mws.ltd.uk/