CaliPro in Action
A Client Case Study
MWS – Leicestershire & County Durham
We hear from one of the early adopters of CaliPro Software on just how it has helped transform their business.
MWS manufacture and supply a huge range of weighing equipment solutions and offer a nationwide maintenance and calibration service to a wide range of industries from their bases in Leicestershire and County Durham.
CaliPro Software is now an integral part of their engineer’s toolkit, offering fingertip control of asset management, both in the office or on the client’s site, even without an internet connection.
Gary Pook, is MWS Service Manager, and commented:
“I’ve been familiar with CaliPro software for several years now and had no hesitation in recommending it to MWS when I moved here. After being tailored specifically to suit our needs, the system has been in use for well over a year and is exceeding all our expectations.”
Our engineers love it since it allows them to plan ahead, provide preventative maintenance and only inspect client weighing equipment as needed, and at the right time intervals. Outside of unexpected breakdowns, this means minimal downtime for the customer’s equipment and once our engineers leave site, their calibration work is complete, leaving them free to go straight onto the next client with no one waiting for paperwork.”
Our office staff appreciate the clear and easy manner of checking the equipment data, allowing them to issue works orders or invoices as appropriate.
CaliPro software gives a direct connection between our clients, their equipment, the field engineers, then, our workshops and offices. We like to think (indeed, we have been told), that their production and operating capacity is therefore increased as a result.”
All certificates are uploaded to the MWS online portal for easy retrieval, including up-to-date weight certificates, company insurance documents, health & safety policies, risk assessments and method statements. Customers love it because they not only receive email certificates immediately, but via their own personal log-in, can access their data at any time, which is ideal at audit time.
MWS calibrate weighing equipment nationwide and issue test certificates directly to each client using CaliPro.
Significant unseen time savings are achieved and clients now have their ISO9001 documentation on the day and UKAS certificates within 24 hours. Previously engineers would spend a day a week updating certification and distributing to clients.
“CaliPro is a powerful tool in our armoury and I have no hesitation in recommending others in the industry to try it.” added Gary.
Adele Tilley-Jones, Director at CaliPro Software Ltd., “We’re excited to work with a growing company that has a clear vision of how bespoke software can really benefit their business and customers. We look forward to working closely with MWS to develop the CaliPro Calibration Management System further, helping them to provide a first-class service to all of their customers.”
MWS can count themselves as one of the only UK-based suppliers of weighing scale companies that can design, manufacture, install and maintain weighing equipment – a beginning to end supply process. Discover more here: https://www.mws.ltd.uk/